T&T: Magnum Energy Inverters

[MontorMaxx at aol.com]

I have installed one of their pure sine wave inverters with charger and  
remote.  When I installed the unit the temp lead came apart so I called  them.  
They sent a new one out right away.  The unit seemed to work  fine until I 
started the engines up which was awhile after installation due to  my illness  Then 
I had a real problem as I had no 110v or charging.   So called them and the 
tech was great.  He told me that because I had some  background that I could 
just send the boards up to them and they would send  replacements out..
 
The nightmare began there.  They asked for a credit card to insure  that I 
would send back the old boards.  Next thing I knew I had a 600.00  charged to my 
credit card.  I called them and they told me that was a  deposit that was 
held for 30 days to insure return of their equipment It took me  3 days to get it 
off since I got the run around from the RMA person and  accountant.  To solve 
the deposit problem they said they would send me a  ups tag for pickup so 
that I would not be charged to return the whole  unit.  I waited for 3 weeks and 
no slip so called and the RMA gal who  assured me she would do it said she had 
not done it  So they did arrange  for a ups pickup at the unit  I know they 
got it last week so will see what  happens.
 
Again tech was great but the rest of the staff seems pretty flaky.
 
Kathy
Monitor- 1939 Monk Sr. 55' LRT
Charleston, OR



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