T&T: Excellent Service from Navionics

[Pineknot 10]

I was having a problem with my Navionics Platinum Gulf Coast Chip running in 
a Raymarine E Series Plotter.  When I selected the icon for port information 
or tried to overlay an overhead photo onto the chart, the unit would lock 
up.  All this worked fine with my Navionics Bahamas Chip.

I emailed Navionics service.  They wrote me the next day asking me to fax my 
purchase receipt.  I did and they immediately emailed an ID number for me to 
use in sending my chip for them to test.

I overnighted the chip, and the next day received a phone call from 
Navionics.  They said my chip had a large photo file downloaded onto it.  
Somehow the data on the chip had been corrupted.  It had to have been 
something I had done, but I told them I had no idea how.

They let me know that they are sending me a new chip via overnight shipping 
at no cost to me!  Thanks Navionics for great customer service!  I never 
imagined getting something like this resolved so promptly and so 
courteously.

I just wanted to pass along this positive experience to the group.

Kelton Ogletree
KK44008 Pine Knot
Blue Dolphin Marina
Seabrook, TX