T&T: Highly recommended

[Paul Brannon]

I too have had great customer service from TAD.  Foley has never given me 
the time of day and the one time I really would buy from them was for an 
expensive exhaust elbow for a Perkins that I had to buy while I was on the 
phone or the price would go up by the next morning.  I found a better one 
elsewhere at a better price.  TAD, by the way, did not have one and did give 
me the name of another source.

Paul
----- Original Message ----- 
From: "Bob Clinkenbeard" <clinkenbeardb@bellsouth.net>
To: <trawlers-and-trawlering@lists.samurai.com>
Sent: Friday, June 01, 2007 8:59 AM
Subject: T&T: Highly recommended


>I have had a problem obtaining my fuel an oil filter numbers for my Perkins
> M30, circa 1993 engine.  The PO did not record the numbers in his log, 
> lost
> the owners manual and accidentally installed a fuel filter in place of the
> oil filter on the engine.  I wanted to start at "ground 0" with the proper
> numbers and then try to find the corresponding Napa filters.  Foley 
> engines
> would not share the numbers but instead responded with,
> "Thanks for your email. Yes, we can help.
> We stock these filters and could ship today. Please call us toll free at 
> 800
> --------- to order.
> Best,
> Dr Diesel"
>
> and Trans Atlantic Diesel responded with the numbers and the Napa cross
> reference number for the oil filter.  Sheri Moon was the person that
> responded to my email and was very helpful in other correspondence to 
> assure
> me that the fuel filter in place of the oil filter has been done before 
> and
> there was no residual effect...but change it as soon as possible.
>
> So, a high recommendation for Trans Atlantic Diesel and Sheri Moon for 
> great
> customer service with no expectance of a purchase from the correspondence.
>
> Sheri Moon
> Trans Atlantic Diesels, Inc.
> www.tad123.com
> tadinc@earthlink.net
> Tel:  (804) 642-9296
> Fax: (804) 642-0340
>
> No affiliation, only a very satisfied future customer.
>
> BTW...Perkins must guard these numbers closely due to the fact that I
> searched the internet for hours with no luck to find the information.
>
>
>
> Bob Clinkenbeard
> 24' custom trailer trawler
> http://home.bellsouth.net/p/PWP-aboardbobbinalong
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