T&T: Kudos to EarTec, NOT!

[Joel Truher]

I'm sorry to hear about this experience!  I've been looking for a
suitable pair of vox or full-duplex headsets for my own boat for a
long time.  Has anyone else in T&T land found anything suitable?



On 7/2/07, Scott E. Bulger <scottebulger at comcast.net> wrote:
> Well, when I spent $300 on two EarTec full duplex radios to improve
> communication on the boat, I assumed there would be some customer service to
> justify the price.  Imagine my surprise when I called the company today to
> ask them to assist me with the repair or replacement of a headset that broke
> after a very few number of uses.  The tech said "it's a $25 headset, what do
> you expect us to do?".  I replied, well, it was a $300 purchase so I guess I
> thought you would help me out, I can see I'm on my own.  So, while we have
> companies out there like Defender, charging great prices and delivering
> superior service, we have companies like EarTec charging premium prices and
> delivering lack luster support.  My bad, next time I'll look a bit further
> for options and you can bet your bottom dollar I won't be buying a
> replacement head set from them.
>
> Scott Bulger, Alanui, N40II, Seattle WA
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