T&T: Kudos to Defender

[Btlifes2short at aol.com]

Happy 4th of July to all of you!
 
We hear so much lately of poor service and bad experiences that I wanted to  
pass this "good story" along.  I purchased a name brand RIB-tender this  past 
week from Defender, which arrived this past Friday morning.  When it  arrived 
I was disappointed at some of the workmanship (leaks &  splitting seams) and 
other items that were not as advertised on the  manufactures web page.  After 
calling Defender and talking  with them about my issues they requested I send 
them an email listing  my complaints along with photos.  I followed through  
with Defender's request and within a few hours Defender had contacted  me and 
let me know that I would be getting credit back for the cost of the  tender and 
shipping costs.  I was happy to hear this as Defender's  normal policy is that 
they don't take back inflatable's. Then, late on Friday  afternoon, my phone 
rings and it's the owner of Defender just calling to make  sure that I had 
been taken care of by his company!  We had a great  conversation and he even went 
so far as to send me information & photos  of another tender I was 
considering.  I have always known that Defender  has some, if not the best pricing out 
there for those of us with  floating homes.  Now I know that Defender has 
wonderful customer  service and an owner who really does care about his customers 
and their  issues & concerns.   Thanks Defender!
 
Not affiliated in any way, just a satisfied consumer!
   
Brenda & Todd  Lanning
M/V Life's2Short
btlifes2short at aol.com
Check out  our blog @
_http://btlifes2short.blogspot.com_ (http://btlifes2short.blogspot.com/) 





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